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 (+30) 6947441620 / (+30) 210 9017389 / (+30) 210 9016907

Your terms and conditions of use

Make sure that you agree to the following terms and conditions as your use and navigation to our website www.rellasamortiser.gr implies your explicit and unconditional consent and agreement with them.

1. Information and Products

  • RELLAS EPE is committed to the authenticity and quality of products. The products are 100% authentic and fully packaged and sealed as they derived from their corresponding companies. Also, if you are not 100% satisfied with your order for any reason, you are entitled to return it to us within 15 days of receipt, provided that you have not opened the product packaging. Then, we will refund the cost of your order.
  • RELLAS EPE is committed to the quality, completeness and validity of the information given on the website www.rellasamortiser.gr, both as to the exact details described as those supplied by the online shop, service, under subject to any technical or typographical errors that can not be predicted or occur unintentionally or downtime of the site on grounds of force majeure.
  • Also reserves the delivery time of goods in cases of force majeure. The online store www.rellasamortiser.gr cannot provide guarantee for the availability of products, but guarantees timely information to consumers of their unavailability.
  • The online store www.rellasamortiser.gr provides content (eg information, names, images, illustrations, etc.), products and services available through the website "as is". 

2. Security

RELLAS EPE recognizes the importance of the issue of the safety of your personal data and your online transactions and take all necessary measures with the most modern and advanced methods to ensure maximum safety. All information related to your personal information and transactions are secure and confidential. The safety of the shop of www.rellasamortiser.gr is achieved by the following methods:

Client Identification
The codes to identify you are two: Username (email) and the Personal Security Password (password), which every time you enter provide complete security to your personal information.

You have the ability to modify your Personal Security Code (password) as often as you wish. The only person who has access to your information and the above code is you and you are responsible for maintaining the secrecy and concealment by third parties. In case of loss or leakage should be an immediate warning us, otherwise the online store RELLAS EPE is not responsible for the use of a password by unauthorized person. We recommend for security reasons to change the password at regular basis in order to avoid using the same codes that are easily detectable (eg date of birth).

Transaction Privacy

Confidentiality is obvious. The same basic principles apply to traditional trade in the case of e-commerce. All information transmitted by the user/member of RELLAS EPE is confidential and RELLAS EPE has taken all necessary steps to use them only to the extent necessary in the context of service. Some of the measures taken are the following:

  • Only authorized employees have access to the information of your transaction and only when it is necessary, eg for the processing of your applications.
  • RELLAS EPE eshop does not disclose customer information and transactions, unless written authorization from you or this court decision or other public authority.
  • In every case, our eshop does not disclose or publish your personal data and information that you entrust us. The personal data you share with us with your membership are used exclusively for the execution of your transactions. All information is encrypted and stored securely.

3. Privacy Policy

When you visit the pages of www.rellasamortiser.gr for ordering products , but also to ensure that we can contact you to let you know about our new products, you will likely be asked to fill in your personal information (name, occupation, address, date of birth, etc.). Any personal data on the pages and services of the website of www.rellasamortiser.gr, intended solely to ensure the operation of the service and may not be used by anyone, without complying with the provisions of Law . 2472/97 concerning the protection of personal data.

4. Product Returns

Returns are accepted within 15 days, if the product packaging has been left intact and has not been opened. When we receive the product and if the packaging is intact, then we will refund the cost of the product to you. Please note that the original shipping costs as well as the cost of returning the product back to us are paid by the customer and is not refundable.

5. Cancellation of an order

The cancellation of your order is possible if it has not been started processing by the relevant department of our company. It is still possible to remove or change order products under the same condition.  In any case, any change in your order must be made by contacting the telephone center of our company +30 2109017389 or by sending email to the address rellasepe@gmail.com.